Terms and Conditions

PRETTY PINS DESIGNS AND SIZING

Please be aware that each item is handmade made to order for the purchaser.

Due to the natural materials used, there may be slight variations in colour shade, shape and size of each item sold. Every effort will be made to ensure the design is as accurate as possible.

Collection piece colourings can be altered (i.e. – colour of wire, crystal, and beads) this will still be classed as a collection piece.

If you wish to alter the design of a collection piece (i.e. – shape, size and materials used) this will be classed as a bespoke piece.

If you would like to discuss a completely new, bespoke design which is individual to you, please get in touch.

All items such as vines and halos are made to a standard size. If you have alternate size requirements, please let me know prior to ordering.

PRICE AND PAYMENT

All prices are in pounds sterling.

Payment is accepted via BACS, PayPal or Cash.

Both bespoke and collection pieces are made to order. A deposit of 50% is required at the time of ordering. Total is to be paid prior to posting, once both purchaser and supplier are happy with the design.

Please see my gallery for current collection pieces and pricing. Collections may be liable to change without notice, prior to an order being placed.

TIMING AND DELIVERY

All pieces are made to order and prioritised by date of order received. If you require your accessories in less than 4 weeks or at very short notice, please get in touch and I will do my best to accommodate.

All pieces are sent via Royal Mail special delivery within the UK only.

RETURNS, CANCELLATIONS AND REFUNDS

Due to the bespoke nature of the designs, refunds on collection and bespoke pieces are only offered in the unlikely event of an item being faulty. Refunds are given at the discretion of the seller.

Exchanges of collection pieces will be considered at the discretion of the seller provided that the item be returned in its original condition within 7 days of receipt and prior to the wedding date. Exchanges on bespoke orders will not be accepted.

Cancellation of orders can be placed by contacting me via email providing no work has commenced on the piece, if work has commenced, full payment will be due. Cancellations must be made as soon as possible.